Last Updated: June 16, 2026

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At Boreal Rentals (operating as Boreal Sauna Company), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, book our rental units, or interact with our team.

1. Information We Collect

We collect information that helps us provide a safe, efficient, and personalized experience. This includes:

• Contact Information: Name, email address, phone number, and physical billing or delivery addresses.

• Booking and Rental Details: Specific service requests, rental dates, delivery instructions, and signed rental agreements.

• Payment Details: Payment card numbers and billing information. All payments are processed securely through our third-party merchant providers; we do not store raw credit card data on our servers.

• Technical and Usage Data: IP addresses, browser types, time zones, pages viewed, and information collected automatically via cookies or log files to optimize website performance.

2. How We Use Your Information

We use the data we collect strictly to manage our business operations and maintain our commitment to service quality. Specifically, we use it to:

• Process your rental bookings, manage schedules, and coordinate equipment delivery or setup.

• Process payments and issue invoices or receipts.

• Communicate administrative updates, contract updates, security notifications, or customer support responses.

• Send promotional materials, regional newsletters, or special offers, only if you have provided explicit consent to receive marketing communications.

• Improve our website functionality, track traffic loads, and monitor server security.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers who assist us in operating our business, under strict confidentiality terms:

• Payment Processors: To securely complete financial transactions.

• Platform and Analytics Providers: To maintain our website interface and review anonymized user traffic trends (e.g., Google Analytics).

• Legal Compliance: We may disclose your information if required to do so by Canadian federal or provincial law, or in response to valid legal requests by public authorities.

4. Consent and Opt-Out

In compliance with Canada’s Anti-Spam Legislation (CASL) and PIPEDA, we operate on a basis of meaningful consent:

• Implied Consent: When you request a quote or book a rental, you provide implied consent for us to collect and use that data to fulfill the specific transaction.

• Expressed Consent: We will ask for your explicit opt-in before sending any promotional marketing emails.

• Opting Out: You can unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our emails, or by contacting us directly.

5. Data Security and Retention

We take reasonable technical, physical, and administrative measures to shield your data against unauthorized access, loss, or alteration.

We retain your personal data only as long as necessary to fulfill the original purpose of collection, address legal or accounting requirements, or resolve potential commercial disputes. When data is no longer required, it is securely destroyed or permanently anonymized.

6. Your Rights

You have the right to access the personal information we hold about you and request corrections if any details are inaccurate or incomplete. You can also request the deletion of your personal data, subject to any ongoing legal obligations or active rental contracts that require us to retain it.

7. Contact Us

If you have any questions about this Privacy Policy, wish to update your preferences, or want to exercise your data access rights, please reach out to us at:

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Email: borealsaunas@gmail.com